Lily Metal Hair Tie

⏳ Order Processing

All orders are carefully prepared and dispatched within 2 business days after confirmation.

📦 Delivery Timeline
Once shipped, delivery typically takes 5–8 days across India.

💰 Shipping Charges

• Free shipping on prepaid orders above ₹999
• Prepaid Shipping charges Rs.55 are shown clearly at checkout
  

💳 Cash on Delivery (COD)

COD availability depends on your location and order value.

Applicable charges of Rs.99 are visible at checkout.

🔍 Order Tracking

After dispatch, you’ll receive a tracking link via WhatsApp / Email / SMS to track your order in real time.

Do you accept returns or exchanges?

We offer exchange only if the product received is damaged or incorrect.

What should I do in case of damaged/wrong/missing product?

Please share a clear unboxing video within 48 hours of delivery via WhatsApp/phone on 9739440081

Who pays for return shipping?

For approved cases, we cover the return shipping cost.

When will I get my replacement or refund?

A replacement is shipped after inspection.

If the item is unavailable, a refund is issued to your bank account.

What is not covered under exchange?

• Change of mind or preference
  
• Minor fixable issues (e.g. loose stones)
  
• Natural variations in colour, texture, or finish
  
• Requests raised after 48 hours